The following Terms and Conditions together with Your Identification Card constitute Your Service Contract .  

1. CONTRACT PERIOD
Coverage under this Contract begins immediately and will expire according to the time and/or mileage of the Contract selected, whichever occurs first, as shown on the Identification Card .  Contract expiration is measured from the Contract purchase date and the odometer mileage at Contract purchase date. Failure of a covered component occurring within the first thirty days and 1000 miles after the start date/mileage will not be covered.

2. FAILURE OF COVERED PARTS
We will pay the repair facility of your choice or reimburse You for reasonable costs to repair or replace any Failure of a part included in Your Coverage. Replacement parts may be new, remanufactured or replacement parts of like kind and quality.

3. TERRITORY
This Contract is limited to Failures which occur, and repairs that are made, within the United States of America and Canada .

4. LIMIT OF LIABILITY

a) The maximum limit of liability per loss shall be equal to the actual cash value of the Vehicle at the time of repair.
b) The aggregate limit of liability for each Service Contract shall not exceed the retail price of the Vehicle .

5. OUR RIGHT TO RECOVERY
If We pay anything under this Contract and You have a right to recover from another party, Your rights will become Our rights up to the amount We paid. You will do whatever is necessary to enable Us to enforce these rights.

6. TRANSFER RIGHTS
This Contract may be transferred subject to a transfer fee not to exceed $40.00 by the original Contract Holder named on the Application Page herein to all subsequent retail buyers before the expiration date of the Contract (licensed dealers excluded) by submission of receipts evidencing completion of manufacturer's prescribed lubrication services and a copy of the sales tax receipt. We also need a letter from You which expresses Your intent to transfer and states the name and address of the new owner.

7. MAINTENANCE REQUIREMENTS
You must maintain Your Vehicle according to the manufacturer's recommendations as outlined in the owner's manual. NOTE: Your owner's manual has separate required maintenance schedules for “normal” and “more severe” operating conditions. You are required to follow the maintenance schedule that applies to Your conditions. You must be sure only the proper grade of lubricants and coolants, as recommended by the manufacturer, is used in Your Vehicle . It is necessary for You to retain verifiable receipts for all parts and materials necessary to perform the required maintenance. If necessary, this documentation will be verified by the Administrator .

8. DEDUCTIBLE
In the event of a Failure covered by this Contract , You may be required to pay a Deductible . No Deductible payment is required with respect to Coverages listed in the Benefits section of this Contract . The Deductible type and amount You have to pay is shown on the Identification Card , for covered Failures on a per repair visit basis. Should a covered Failure require more than one visit to repair, only one Deductible will apply to that Failure .

9. ARBITRATION
Any controversy or claim arising out of or relating to this Contract , or the breach thereof, may be settled by non-binding Arbitration. Either party may make a written request to the American Arbitration Association. If both parties agree to Arbitrate, the parties would then agree to abide by the rules and protocol established by the AAA .

BENEFITS

CAR RENTAL: We will, in the event of a Failure covered by this Contract, pay or reimburse You for receipted expenses to rent replacement transportation (from a Dealer or licensed rental agency) while Your Vehicle is undergoing repair. Such payment shall be limited to thirty dollars ($30) for each eight (8) labor hours, or portion thereof, of applicable labor time necessary to complete the repair, up to a maximum of one hundred fifty dollars ($150) per occurrence. This Coverage does not apply to time waiting for parts or other delays beyond the control of the repair facility. In the event of a major component (engine, transmission or drive axle) replacement, a maximum of three (3) days of parts delay Coverage will be afforded provided additional authorization is obtained from Administrator (except where prohibited by law).

TRAVEL EXPENSES: We will, in the event a Failure covered by this Contract occurs more than one hundred (100) miles from Your home, reimburse You up to seventy-five dollars ($75) per day for up to three (3) consecutive days for receipted motel/restaurant expenses (except where prohibited by law). The date of Failure will be considered the first day of the three (3) day maximum period.

EMERGENCY ROADSIDE ASSISTANCE:

For Emergency Roadside Assistance up to
$100 per occurrence, call toll-free 1-877-398-3637
for Interstate Roadside Assistance.

Towing Assistance - When towing is necessary, Vehicle is towed to the nearest authorized service facility.

Battery Boost – If battery Failure occurs, a jump-start will be applied to start the covered Vehicle .

Flat Tire Assistance – Service consists of removal of the flat tire and its replacement with the spare tire. If the disabled Vehicle has no inflated spare or if it has two (2) or more flat tires, it will be towed to the nearest service facility.

Gasoline, Oil, Fluid & Water Delivery Service – An emergency supply of gasoline, oil, fluid and water will be delivered if You are in immediate need. You must pay for the gasoline or other fluid when it is delivered.

Lock-Out Assistance – If Your keys are locked inside of Your Vehicle , We will provide assistance in gaining entry to Your Vehicle .

NON-COVERED ITEMS: (for Roadside Assistance benefit only)

1. Cost of parts, replacement keys, fluids, lubricants or cost of gasoline, cost of installation of products, material, and additional labor relating to towing. Any service covered under valid manufacturer's warranty.

2. Non-emergency mounting or removing of any tires, snow tires, or chains. Tire Repair. Motorcycles, trucks over one-ton capacity, taxicabs or other commercial delivery vehicles. Camping trailers, travel trailers, or any vehicles in tow. Any and all taxes, or fines. Damage or disablement due to collision, fire, or vandalism.

3. Towing from or repair work performed at a service station, garage or repair shop. Service on a Vehicle that is not in a safe condition to be towed. Non-emergency towing or other non-emergency service. Impound towing or towing by other than an authorized service provider, except as noted below; Vehicle storage charges; a second tow. Towing or service on roads not regularly maintained, such as sand beaches, open fields, forests, and areas designated as not passable due to construction, Participant. Towing at the direction of a law enforcement officer relating to traffic obstruction, impoundment, abandonment, illegal parking, or other violations of law.

4. Coverage shall not be provided in the event of emergencies resulting from the use of intoxicants or narcotics, or the use of the Covered Vehicle(s) in the commission of a felony.

5. Repeated service calls for a covered Vehicle in need of routine maintenance or repair. Only one disablement for the same cause during any seven-day period will be accepted. Reimbursement for services secured through any other source.

All Roadside Assistance services are provided by Road America Motor Club, administrative offices located at 7300 Corporate Center Drive, Suite 601 , Miami , FL 33126 .

All Roadside Assistance services are provided by Road America Motor Club, administrative offices located at 7300 Corporate Center Drive, Suite 601 , Miami , FL 33126 .

1. Prevent Further Damage - You should use all reasonable means and precautions to protect Your Vehicle from further damage. This Contract will not cover damage caused by not securing a timely repair of the failed component.

2. Take Your Vehicle to a Licensed Repair Facility - If Your Vehicle breaks down, take Your Vehicle to the licensed repair facility of your choice ( You may contact Administrator for assistance in locating a repair facility).

3. Instruct the repair facility that they must obtain an authorization number from Administrator prior to proceeding with repairs. The amount so authorized is the maximum that will be paid. Any additional amounts need prior approval.

4. In some cases, You may be required to authorize the repair facility to inspect or tear down Your Vehicle to determine the cause and cost of the repair. You will be responsible for these charges if Failure is not covered by this Contract . We reserve the right to require an inspection of Your Vehicle prior to any repair being performed.

5. After Administrator has been contacted, review with the repair facility what will be covered by this Contract.

6. Administrator will reimburse the repair facility, by credit card, or You for the cost of authorized repairs performed on Your Vehicle , less any applicable Deductible . All repair orders and necessary documentation must be submitted to Administrator within thirty (30) days to qualify for payment.

If You have any questions regarding Coverages or procedures, please contact Administrator at the following number:

800-526-0929
Fax: 516-745-1986

Follow these steps when handling a claim:

1. Advise Contract holder that evaluation of a Failure does not mean that the repair is covered under this Contract. All covered repairs must receive prior authorization by Administrator .

2. Have Contract holder authorize inspection/tear down of the Vehicle to determine Failure's cause and cost to repair. Save all components, including fluids and filters, should Administrator require outside inspection. Notify Contract Holder that cost of tear down will not be paid if it is determined that Failure is not covered under this Contract .

3. Determine the cause of Failure , correction required and cost of the repairs.

4. Contact Administrator's Claims Advisor at 800-526-0929 to get authorization to proceed with the claim. Be prepared with the following when placing the call:

a. Customer's Name and Contract Number.

b. Cause of Failure and recommended correction.

c.  Cost of repair.

5. The Claims Advisor will verify Coverage and do one of the following:

a. Approve Claim - If approved, You will be given an authorization number to be recorded on the repair order. The authorized amount is the maximum that will be paid. Additional amounts must receive prior approval.

b. Require Additional Evaluation, Inspection or Tear Down - Administrator may require an inspection prior to repair being completed. If a tear down is required to determine cause of Failure , Contract holder must authorize same. Notify Contract holder that if the repair is not covered, then Contract holder will be responsible for cost of the tear down. Repair facility should save all components requiring inspection, including fluids and filters. The Claims Advisor will arrange for the inspection. If inspection is not made within forty-eight (48) hours, contact the Claims Advisor.

c. Deny the claim and provide the reason for the denial.

6. Review Administrator's findings with Contract holder as well as what will be covered by Contract and what portion of the repairs, if any, will not be covered.

7. Obtain Contract holder's authorization to complete repairs. All repair orders must have customer's signature to qualify for payment.

8. Submit repair order(s) which should contain Contract number, authorization number and authorized amount to Claims Administrator within thirty (30) days at the following address. For immediate claims payment, ask about Our credit card payment plan.

Claims Administration performed by:

Interstate National Dealer Services, Inc.
333 Earle Ovington Blvd.
Uniondale , NY 11553
800-526-0929
Fax: 516-745-1986

BY CONTRACT HOLDER

Pursuant to section 634.121(5), Florida Statutes, the Contract Holder named herein may cancel this Contract at any time during the first sixty (60) days from the inception date by surrendering the Contract to the issuing dealer or directly to us. The full amount of the premium will be refunded to you less any claims paid and less an administrative fee equal to five percent (5%) of the total premium of the Contract. If you cancel the Contract after the sixty (60) day period, you will receive a refund of ninety (90%) percent of the pro rata unearned premium based upon the lesser of the unused mileage or unused days of coverage remaining. All refunds will be made payable to you or to the lienholder where applicable. In the case of repossession, a cancellation request received from the lienholder of record will be processed with the refund going to the lienholder.

BY INTERSTATE NATIONAL DEALER SERVICES OF FLORIDA, INC.

We may cancel the Contract only for the following: (1) If the odometer is inoperative for any reason; (2) for misrepresentation, fraudulent acts, intentional torts, or violation of any terms or conditions of this Contract; (3) if the Contract holder has failed to maintain the motor vehicle as prescribed by the manufacturer or (4) non-payment of premium. If we cancel as set forth above, notice will be mailed to you at the address shown in the declarations ten (10) days prior to the effective date of cancellation. Refund of the unused coverage will be the lesser of the unused days or the unused mileage of coverage remaining. Refund will be made payable to you or the lienholder where applicable. Refund will equal one hundred (100%) of the paid unearned pro rata premium.

This Vehicle Service Contract Provides NO Coverage or Benefits for the following: 

A. THE FOLLOWING PARTS: CARBURETOR; BATTERY; SHOCK ABSORBERS; MANUAL TRANSMISSION CLUTCH ASSEMBLY; FRICTION CLUTCH DISC AND PRESSURE PLATE; THROWOUT BEARING; MANUAL AND HYDRAULIC LINKAGES; DISTRIBUTOR CAP AND ROTOR; SAFETY RESTRAINT SYSTEMS (INCLUDING AIR BAGS); GLASS; LENSES; SEALED BEAMS; LIGHT BULBS; BRAKE ROTORS AND DRUMS; All Exhaust components; and the following Emission components: EGR Valve; EGR Purge Valve/Solenoids; EGR Thermal Vacuum Switch; Vacuum Canister; EFE Thermal Vacuum Switch; EFE valve; Vapor Return Lines/Valves; Air Pump/Lines/Valves; Deceleration Valve; Anti Backfire Valve; Electronic Choke; Fuel Filler Cap; Catalytic Converter/Filtering/Sensors; and Emission Vapor Sensors ; WEATHER STRIPS; TRIM; MOLDINGS; BRIGHT METAL; CHROME; UPHOLSTERY AND CARPET; PAINT; OUTSIDE ORNAMENTATION; BUMPERS; BODY SHEET METAL AND PANELS; TIRES; AND WHEELS/RIMS; GPS NAVIGATION SYSTEMS; PHONE SYSTEMS AND TV/VIDEO/ENTERTAINMENT SYSTEMS.

B. MAINTENANCE SERVICES AND PARTS DESCRIBED IN YOUR VEHICLE'S OWNER'S MANUAL AS SUPPLIED BY THE MANUFACTURER AND OTHER NORMAL MAINTENANCE SERVICES AND PARTS INCLUDING, BUT NOT LIMITED TO: ALIGNMENTS; WHEEL BALANCING; TUNE-UPS; SPARK PLUGS AND SPARK PLUG WIRES; GLOW PLUGS; HOSES; DRIVE BELTS; BRAKE PADS; LININGS AND SHOES; DRUMS AND ROTORS AND WIPER BLADES. FILTERS, LUBRICANTS, COOLANTS, FLUIDS AND REFRIGERANTS WILL BE COVERED ONLY IF REPLACEMENT IS REQUIRED DUE TO A COVERED FAILURE.

C. ANY COMPONENT NOT COVERED BY THE VEHICLE MANUFACTURER FOR THE FULL TERM OF THE VEHICLE WARRANTY IS EXCLUDED.

D. ANY FAILURE RESULTING FROM COLLISION; INTERNAL OR EXTERNAL FIRE; THEFT; VANDALISM; RIOT; EXPLOSION; LIGHTNING; EARTHQUAKE; FREEZING; RUST OR CORROSION; WINDSTORM; HAIL; WATER OR FLOOD; ACTS OF GOD; SALT; ENVIRONMENTAL DAMAGE; CONTAMINATION OR LOSS OF FLUIDS, FUELS, COOLANTS OR LUBRICANTS.

E. ANY FAILURE CAUSED BY MISUSE; ABUSE; NEGLIGENCE; LACK OF NORMAL MAINTENANCE REQUIRED BY THE MANUFACTURER'S MAINTENANCE SCHEDULE FOR YOUR VEHICLE; IMPROPER SERVICING BY YOU AFTER THE EFFECTIVE DATE OF THIS CONTRACT; SLUDGE BUILD-UP OR NOT MAINTAINING PROPER LEVELS OF LUBRICANTS AND/OR COOLANTS; OR NOT PROTECTING THE VEHICLE FROM FURTHER DAMAGE WHEN A FAILURE HAS OCCURRED.

F. ANY REPAIR OR REPLACEMENT OF A COVERED PART IF A FAILURE HAS NOT OCCURRED OR IF THE WEAR ON THAT PART HAS NOT EXCEEDED THE FIELD TOLERANCES PERMITTED BY THE MANUFACTURER.

G. IF ANY ALTERATIONS HAVE BEEN MADE TO YOUR VEHICLE OR YOU ARE USING, OR HAVE USED, YOUR VEHICLE IN A MANNER NOT RECOMMENDED BY THE MANUFACTURER. THIS WILL INCLUDE, BUT NOT BE LIMITED TO, THE FAILURE OF ANY CUSTOM OR ADD-ON PART; ANY FRAME OR SUSPENSION MODIFICATIONS; LIFT KITS; OVERSIZED/UNDERSIZED TIRES OR WHEELS; TRAILER HITCHES; AND OR MODIFICATIONS TO THE ENGINE, EMISSIONS OR EXHAUST SYSTEMS.

H. IF YOUR ODOMETER HAS CEASED TO WORK AND REPAIRS HAVE NOT BEEN IMMEDIATELY MADE; THE ODOMETER HAS BEEN ALTERED IN ANY WAY SUBSEQUENT TO PURCHASE; OR IF VEHICLE'S TRUE MILEAGE CANNOT BE DETERMINED.

I. ANY LIABILITY FOR PROPERTY DAMAGE, OR FOR INJURY TO OR DEATH OF ANY PERSONS ARISING OUT OF THE OPERATION, MAINTENANCE OR USE OF YOUR VEHICLE, WHETHER OR NOT RELATED TO THE PARTS COVERED. LOSS OF TIME, PROFIT, INCONVENIENCE, OR ANY OTHER LOSS THAT RESULTS FROM A FAILURE (EXCEPT AS PROVIDED UNDER THE BENEFITS OR COVERAGES HEREIN.)

J. REPAIRS TO SEIZED OR DAMAGED ENGINES DUE TO CONTINUED OPERATION WITHOUT SUFFICIENT LUBRICANTS ORCOOLANT. YOU ARE RESPONSIBLE FOR MAKING CERTAIN THAT THE OIL AND TEMPERATURE WARNING LIGHTS/GAUGES ARE FUNCTIONING PROPERLY. YOU MUST PULL OFF THE ROAD IMMEDIATELY AND DISCONTINUE VEHICLE OPERATION WHEN EITHER OF THESE LIGHTS/GAUGES INDICATES INADEQUATE PROTECTION OR PERFORMANCE.

K. SALVAGED TITLE VEHICLES; WHEN RESPONSIBILITY FOR A REPAIR IS COVERED BY AN INSURANCE POLICY; WARRANTY FROM THE MANUFACTURER INCLUDING EXTENDED DRIVE TRAIN, MAJOR COMPONENT OR FULL COVERAGE WARRANTIES; A REPAIRER'S GUARANTEE/WARRANTY; OR FAILURES FOR WHICH THE MANUFACTURER HAS ANNOUNCED ITS RESPONSIBILITY THROUGH ANY MEANS, INCLUDING RECALL CAMPAIGNS AND FACTORY SERVICE BULLETINS.

L. IF YOUR VEHICLE IS USED FOR TOWING A TRAILER OR OTHER OBJECT OR VEHICLE WITHOUT BEING EQUIPPED WITH A FACTORY INSTALLED OR AUTHORIZED TOW PACKAGE; OR IS USED FOR COMMERCIAL PURPOSES, INCLUDING, BUT NOT LIMITED TO, RENTAL, TAXI, LIMOUSINE, LIVERY OR SHUTTLE, TOWING OR ROAD REPAIR, CONSTRUCTION, FARMING OR AGRICULTURAL PURPOSES, JOB SITE ACTIVITIES, HAULING, POLICE OR EMERGENCY SERVICES, PRINCIPAL OFF ROAD USE, RACING, COMPETITIVE DRIVING, SNOW REMOVAL, ROUTE-WORK, SERVICE OR REPAIR.

M. ANY FAILURE OCCURRING PRIOR TO THE CONTRACT PURCHASE DATE, OR IF INFORMATION PROVIDED BY YOU OR A REPAIR FACILITY CANNOT BE VERIFIED AS ACCURATE OR IS FOUND TO BE DECEPTIVELY INACCURATE.

N. ANY FAILURE OCCURRING OUTSIDE OF THE UNITED STATES OF AMERICA OR CANADA .

O.  DAMAGE CAUSED BY PRE-IGNITION DETONATION, PINGING, IMPROPER/CONTAMINATED FUEL OR IMPROPER ENGINE ADJUSTMENTS.